I need some help please Looney Lizard

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Topic quick links - Customer help


FREE Personalisations

Here at Looney Lizard Creations I want your chosen card to make the recipient feel really special, that’s why I offer free personalisation’s for that added personal touch, for more information about this free service please click here.


Frequently asked questions

I have tried to list a series of my most frequently asked questions, if you are having trouble or have a question, please check my FAQs page to see if it has been listed. If you cannot find the answer to your question, please contact me through my contact form.


Shipping & Delivery

Your order will be posted to you via 1st class Royal Mail post (For UK orders). Customers are advised to allow at lease 48 hours (excludes weekends and bank holidays) for their order to be made and dispatched. Please note during busy periods your order may take longer, if there is a significant delay you will be notified. 

For full delivery details please visit my delivery information page.

All items will be securely packaged using either external boxes or protective padded envelopes, dependant on the item/s ordered.


Returns, and Refunds

Here at Looney Lizard Creations, I do my best to exceed your expectations and ensure that the product details and photography are in as much detail as possible to avoid any disappointment when you receive your ordered items. If however, you receive any items from LLC that do not meet your expectations for whatever reason, you can return them to me in an unused condition within 14 days for a refund or exchange. At which point I will refund you within 14 days pending goods inspection.

If you wish to request a return, please contact me through my contact form, stating your Order numberyour address and the reason for the return. I will then get back to you with further details of where to return the product(s) to. I strongly advise that you ask for either:

  • a FREE 'Certificate of Posting' from your local Post Office
  • or send the items back by Recorded Delivery

The items will remain your responsibility until they have been signed for at the returns address. I cannot accept any responsibility for any items returned that are lost (unless sufficent evidence of posting can be provided) or damaged in the post.

Non refundable costs

Postage charges and return postal charges are non refundable unless the items are faulty. If the items are returned in a non saleable condition then I cannot provide a refund or exchange.

Refund of personalised items

I am afraid that I cannot refund goods which have been personalised or bespoke made to order items, in anyway unless they are faulty, as these are not resaleable.

Receiving your refund

Upon receipt of the item/s, I will send out to you a replacement or provide you with a refund as agreed within 14 days. All refunds will be made via the method of payment made, for example if you paid by debit card, then the refund will be issued to your debit card.

This returns policy does not affect your statutory rights.


Privacy and security

I am committed to protecting your privacy. I will only use the information I have collected about you lawfully in accordance with the Data Protection Act 1998.

Any information collected about you is for two reasons:

  • To process your order
  • To provide you with the top notch customer service

Any personal details I hold about you, is held securely in accordance with my security policy, privacy policy and the law. I DO NOT sell or rent your name, address, contact information or personal details to any third party other than Royal Mail or in som cases other couriers for delivering your goods.

Please read my privacy policy for more information.


At Looney Lizard Creations, I consider data security to be an extremely important factor in the success of any online business and I find that it is essential for both you the customer and my business related data to be protected at all times. To continue to maintain that both parties data is protected I use the following measures:

  • Shopping cart/Your account security:
    I use Secure Socket Layer (SSL) encryption for all sensitive data. You will see on the bottom browser bar either a Golden padlock or Key icon (depending on the browser you are using) to indicated that your data is being protected. Also in the address bar at the top of the browser you will see https:// to indicate that the connection is secure.
  • Card payment secuirty:
    Online transaction at Looney Lizard Creations are handled by our payment partner PayPal Website Payments Pro. PayPal protects your financial information with industry leading security and fraud prevention systems. None of the details you submit to PayPal are revealed to myself or stored on my system.

Please read for more information on PayPal's privacy and security policies.



My husband and I work very hard to make the ordering process as quick and simple as possible, so that you do not waste time struggling to place any orders you wish to make in a spare 5 minutes. To place an order, please follow the steps below:

  1. Choose a category from the left hand menu, if available you can then select any desired sub categories to drill down to the products you wish to view.
  2. Once you have found an item that you would like to know more information about, please click the 'View' button or the product image to be taken to the product detail page.
  3. If you wish to purchase the item you are viewing you can fill in the available options and the number you wish to purchase, then click the "Add to my shopping bag" button to add the item(s) to your Shopping bag.
  4. You can now view all the products you have added to your shopping bag, if you wish to continue shopping, please click the button "Continue shopping" or alternatively you can click "Go to checkout" if you wish to complete your purchases.
  5. You will then be presented with a series of options for delivery, personal preferences and much more. Please follow the onscreen instructions to complete your order.

If you experience any problems or complications with your order or the ordering process please contact me with the details/issues you encountered, so I can rectify them as soon as possible.


Viewing orders

You can view the orders you have made (once registered) in the "My account" page located in the top right hand side of any page. If you are a new customer you will need to register your details with Looney Lizard so we can identify who you are.


Terms and conditions

Please read my terms and conditions of business carefully, as using or making a purchase from Looney Lizard Creations means that you agree to them.

I will not accept liability for any errors in the description of any item on the website, and can change those descriptions at any time. I will however do my utmost to correct any problems as soon as I become aware of them.

Looney Lizard Creations can only be held liable for loss up to the cost of the product(s) purchased.

I will not be responsible for any losses resulting from your use, or your inability to use this website.

All copyright, design and intellectual property rights relating to my designs will remain the property of Looney Lizard Creations.


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