Our terms and conditions of business

This page was last updated: 15/06/15

Topic quick links - Terms and conditions



Please read these  terms and conditions carefully, as using or purchasing from this website www.looneylizardcreations.co.uk  means you agree to adhere to them in their entirety. If you don’t agree to these terms and conditions then you should not use this website.

By using this website you also confirm that:

  • You are legally capable of entering into a binding contract.
  • You are at least 18 years old.

Any reference in these Terms to “I”, “my”, “LLC” or “Looney” is a reference to Looney Lizard Creations and any reference to “you”, or “your”, is a reference to any user of the website.

Looney Lizard Creations can only be held liable for loss up to the cost of the product(s) purchased. I will not be responsible for any losses resulting from your use, or your inability to use this website.

These terms and conditions will be interpreted and construed in accordance with the laws of England and Wales and will be subject to the exclusive jurisdiction of the English Courts.

Trading Details:

This website is operated and managed by Sherrie Caswell, trading as Looney Lizard Creations
Address: 374 Tilehurst Road, Reading, RG30 2NG
Email: support@looneylizardcreations.co.uk


The services available from this website include the online purchasing of hand made and hand decorated items such as:

Every item is individually handmade and therefore may slightly vary on each design. These minor variations are part and parcel of the nature of handmade production.

All materials, envelopes, bags and decorated gift boxes will be chosen from available stock if the particular envelope, gift box or other material shown in the card image is not available at any time.

WARNING: My handmade items are for decorative purposes only and should not be used as toys. Therefore, these items are not suitable for being handled by children under 5 years, due to small parts which may become detached.

Ordering from Looney Lizard Creations:

Product descriptions:
Every effort is made to ensure that the descriptions of goods on this website are shown accurately. However, occasionally small variations (see general information above) may occur. I cannot accept liability for any errors in the description of goods on the website, and can change those descriptions at any time. I will however do my upmost to correct any problems as soon as I become aware of them.

Personalising your items:
Please ensure to carefully  check that all your personalisation details are correct  at the time of ordering. I cannot be held responsible and am unable to refund items where the personalisation has been mis-spelt due to an error made by you (including colour and punctuation errors).  Changes can only be made if the item/s have not already been printed and made.

Placing your order:
When placing an order with Looney Lizard Creations you are making an offer to purchase the goods contained within that order and will be sent an order acknowledgement via email.

I reserve the right to cancel your order at any time and issue a full refund (notification via email will be made). My acceptance of your order only takes place when your order is dispatched. Upon dispatch a ‘purchase contact’ is then made between you and Looney Lizard Creations.

You can pay for your products from Looney Lizard Creations using credit or debit card, bank transfer (upon request) or PayPal account. Our payment service providers, PayPal provide a secure purchasing environment online and handle all credit and debit card payments. You can pay by Visa, MasterCard, Maestro, Electron, Delta, American Express or a PayPal Account.

Product Prices & VAT:

The prices displayed on my website are  in Great British pounds (GBP).The price payable for the goods you order is as set out on my web site at the time you place your order.

All prices displayed on this site do not include VAT.  Looney Lizard Creations is not a VAT registered company.

Looney Lizard Creations reserves the right to change the prices of the products at any time.

Postage and Packing Charges:
Prices shown on this website are exclusive of postage and packing charges. Postage costs will be shown separately at the checkout.

Dispatch and Delivery:

Items are individually handmade to order, and you should allow the following timescales for your order to be made and dispatched:

  • 48 hours for a standard order (1-4 items).
  • 5-6 working days for a bespoke or larger orders (4-10  items).

If there is a delay with your order for any reason, I will contact you via email to determine if you are happy to wait or you would like a refund.

Customer should note that the above times exclude weekends, bank holidays and closure dates.

Dispatch times may be longer than those detailed above (for example during busy festive periods). If this is the case a clear notice will be displayed in the shopping bag prior to your order being placed.

All UK orders are posted by First Class mail. Royal Mail advises that most first class mail to UK addresses will arrive the following day; however, a small percentage can take up to three days to arrive.

Missing Items:
If your order hasn’t arrived after FOUR days, please do contact me. Upon contact I will confirm address details with you and once confirmed, if required, will arrange for a replacement to be sent.

I cannot be held liable for any item/s which has not been received due to incorrect address details provided by you.

Most small orders can be posted through a standard letter-box, however, larger boxed items will not, so the recipient will need to be at the address to receive the order. If you are not in at the time of delivery Royal Mail will return the item to the depot and leave you an information card detailing what action you need to take.

Neither I, nor any courier shall be liable for any failure to perform, where such failure or delay results from circumstances outside our reasonable control; such as adverse weather conditions ( snow, flood, extreme winds), fire, explosion, accident, traffic congestion, obstruction of any private or public highway, riot, terrorism, act of God, or from any industrial dispute or strike.

International Orders

International orders (both EU and Non EU) are posted via international standard mail (formerly Airmail) and can take between 1-3 weeks to arrive, dependant on destination. 

Returns and Cancellations:

Here at Looney Lizard Creations, I do my best to exceed your expectations and I want you to be happy with your handmade item/s.  If however you are not, please see the relevant points below:

  • Error with your item/s or order:
    You can return goods you have ordered from me within 14 days of receipt for a full refund or exchange if I have made a mistake with your personalisation details. The costs of returning goods will be borne by me if I am at fault. However, should the error be caused by you due to mis-ordering, item/s will be returned at your expense.

Please note I am unable to refund or exchange items if the personalisation you have provided are incorrect due to mis-spelling, grammar or punctuation.

Therefore, please ensure that your personalisation options are correct at the time of ordering as I cannot be held responsible for such errors.

  • Changed Mind:
    Should you change your mind for whatever reason you can cancel your order by:
    • Notify me by email at support@looneylizardcreations.co.uk or via my contact form before I have made and dispatched your item/s
    • Should item/s have already been sent you can return goods you have ordered from me within 14 days of receipt for a full refund or exchange.  Item/s will be returned at your expense unless the item is faulty, or I have made an error.
  • Faulty or damaged item/s:
    I endeavour to despatch item/s to you in perfect condition. However occasionally item/s may become damaged in transit which although is out of my control, I am keen to rectify any problem as quickly as possible. 

    In the event that the item/s is faulty or damaged, please contact me as a matter of urgency (and no later than 3 days after receiving item/s)

I will offer to remake and resend the item/s free of charge within 2 working days. The costs of returning damaged or faulty goods will be borne by me. However, should the damage or fault be through your own miss-use or handling, then the return of item/s will be returned at your expense. 

The above returns and cancellations policy does not apply  under these conditions:
The following items are non-returnable and non-refundable under the Distance Selling Regulations:

  • Any personalised items that are specially made, or ordered, with your choice of name, message or other customised aspect.
  • Perishable products, including food.
  • Other creations or bespoke cards which have been specially commissioned.
  • Personalised items which are incorrect due to your mistake.

If you wish to return any item/s  then please contact me via e-mail or my contact me page prior to returning the items and within the required timeframes mentioned above. I will then advise you accordingly.

Refunds will be issued once item/s have been returned within 14 days (pending goods inspection). Refunds will be made onto the credit or debit card that you paid with.

Your Privacy and Security:

I am committed to protecting your privacy. I will only use
the information I have collected about you lawfully in accordance with the Data Protection Act 1998.

In order to provide the services and products available through my website, I will hold
certain personal information relating to you.  By providing your personal information to me, you agree to me using it for the operation of the website and the provision of services and products to you.

Any personal details I hold about you, is held securely in accordance with my security policy, privacy policy and the law. I DO NOT sell or rent your name, address, contact information or personal details to any third party other than Royal Mail or in some cases different couriers for delivering your goods.

When you register an account with Looney Lizard Creations, you will be given the choice to receive my newsletter. You can opt out at any time by contacting me with your request.

I use cookies to help maintain a consistent experience for my customers. Cookies are used throughout my site to improve the customer experience and shopping process. At no time is any personal information stored within a cookie. Visitors to my site can refuse cookies by turning them off in their browser, please note this will result in loss of functionality.



Personal Information:
I use Secure Socket Layers (SSL), the most advanced security system available. All of the personal information you enter (such as your account details) is encrypted by secure server software before it is safely transmitted across the Internet.

Secure Payment:
All Payments from Looney Lizard Creations are taken through our payment processing partner Pay Pal to handle your card details and process your payment.  No card details are recorded or stored on my database.

Website availability:
I will always try to ensure that my website is available 24 hours a day. However, I cannot be held liable if for any reason the website is unavailable at any time.

Abuse of service:
You agree not to use looneylizardcreations.co.uk directly or indirectly for any unlawful purpose, or to cause distress or offence to any person.

Looney Lizard Creations (www.LooneyLizardCreations.co.uk) contains links to other websites, or resources for your convenience.  But these sites are not under my control and I do not endorse the contents of those websites. I will not be liable in any way for any loss or damage caused by using these sites, which extends to the information, products or services displayed on those sites.

Intellectual Property:
All copyright, design and intellectual property rights relating to my designs and website will remain the property of Looney Lizard Creations.

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